[vc_row][vc_column awb_type=”image” awb_image_background_position=”50% 50%” awb_image=”34763″][vc_column_text]<\/p>\n
Hours of operations <\/p>\n How do I open a wholesale account with Diamond Yarn?<\/strong><\/span><\/p>\n It’s simple, just a simple phone call to our head office at 416-736-6111 and the process will start.<\/strong><\/span><\/p>\n Are there minimum orders?<\/strong><\/span><\/p>\n Yes, to open an account, you need to buy minimum of $1000, after that all subsequent orders are minimum 300$.<\/strong><\/span><\/p>\n What type of credit terms can I expect?<\/strong><\/span><\/p>\n Initially we do not provide credit terms, you pay, at the time of purchase, after one year, we evaluate the situation, and start with a small line of $500, it\u2019s exactly, when you have no credit history and you apply for credit card.<\/strong><\/span><\/p>\n Does diamond accept credit cards?<\/strong><\/span><\/p>\n Yes we accept Mastercard\/Visa<\/strong><\/span><\/p>\n How long it takes to ship my order?<\/span><\/strong><\/p>\n Once the order is received, we ship within 24 hours<\/strong><\/span><\/p>\n What type of delivery service Diamond Yarn uses?<\/span><\/strong><\/p>\n Canadapost\/Canpar, UPS and any other service that is reliable and gives the best rates.<\/strong><\/span><\/p>\n What if not all my order is in stock?<\/span><\/strong><\/p>\n If some items are not in stock, we will inform you, and give you best estimate of re-stocking that item<\/strong><\/span><\/p>\n Many times we will offer alternate products.<\/strong><\/span><\/p>\n How can I place my order?<\/span><\/strong><\/p>\n You can place on-line, by phone, or in person<\/strong><\/span><\/p>\n Does Diamond provides marketing and sales support?<\/span><\/strong><\/p>\n Yes Diamond provides full range of consulting, sales material and any other help and guidance that stores requires.<\/strong><\/span><\/p>\n How will I know if new shipment has arrived?<\/span><\/strong><\/p>\n We constantly update our website, so please check it frequently to see what\u2019s in stock.<\/strong><\/span><\/p>\n Can I make an installment plans?<\/span><\/strong><\/p>\n From time to time Diamond Yarn offers installment plans of large orders to customers who have good track record for payments.<\/strong><\/span><\/p>\n What are Diamond Yarn’s credit terms?<\/span><\/strong><\/p>\n 30 days to customers with strong credit history with diamond<\/strong><\/span><\/p>\n Does Diamond provides free shipping and what is the shipping policy?<\/span><\/strong><\/p>\n Unfortunately, as diamond work on very low margins, we cannot provide free shipping, we do get preferential rates, and we pass on savings to you.\u00a0 For shipping policy – if you do not receive your order within 7 calendar days – contact us immediately – so it can be tracked. Otherwise we are not responsible – We do not ship with insurance – it is the customers responsibility to insure order. Furthermore we are not responsible for lost orders. We will provide tracking information only.<\/strong><\/span><\/p>\n How often diamond introduces new products<\/span><\/strong><\/p>\n Diamond constantly offers new products, however main products are offered in November for the following spring and in April for upcoming winter season.<\/strong><\/span><\/p>\n Can I make a special order?<\/strong><\/span><\/p>\n Yes you can make a special order, depending if it\u2019s feasible to bring it in keeping freight cost in mind.<\/strong><\/span><\/p>\n Can I walk-in and pick my order?<\/span><\/strong><\/p>\n Yes we will be happy to see you in person.<\/strong><\/span><\/p>\n Does Diamond sells Canadian yarns?<\/span><\/strong><\/p>\n Yes it does<\/strong><\/span><\/p>\n Does Diamond Yarn offer has 24\/7 service?<\/span><\/strong><\/p>\n Yes, you can call anytime and call is forwarded to someone who can assist you in real time.<\/strong><\/span><\/p>\n Can I call to ask if a particular product is available?<\/span><\/strong><\/p>\n Yes we will be happy to assist you.<\/strong><\/span><\/p>\n How many type of yarns does Diamond carries.<\/span><\/strong><\/p>\n We take pride in the fact, that we carry hundreds of types, for every taste and every price point<\/strong><\/span><\/p>\n Can I get a volume discount?<\/span><\/strong><\/p>\n We are a wholesaler, our margins are based on customers buying volume, but despite that on case by case basis we make some discounts depending on the products.<\/strong><\/span><\/p>\n How often diamond puts items on sale<\/span><\/strong><\/p>\n Diamond’s sale of the week is legendary in the industry, keep an eye on every Wednesday and Thursday, you will get a mailer from Diamond with outstanding deals.<\/strong><\/span><\/p>\n [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row][vc_column awb_type=”image” awb_image_background_position=”50% 50%” awb_image=”34763″][vc_column_text] Frequently Asked Questions (FAQ’s) Hours of operations 8.30 to 4.30 Location 126 martin Ross Ave unit 3 north York Ontario Canada M3J2L9 How do I open a wholesale account with Diamond Yarn? It’s simple, just a simple phone call to our head office at 416-736-6111 and the process will […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":[],"_links":{"self":[{"href":"https:\/\/diamondyarn.ca\/shop\/wp-json\/wp\/v2\/pages\/37652"}],"collection":[{"href":"https:\/\/diamondyarn.ca\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/diamondyarn.ca\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/diamondyarn.ca\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diamondyarn.ca\/shop\/wp-json\/wp\/v2\/comments?post=37652"}],"version-history":[{"count":19,"href":"https:\/\/diamondyarn.ca\/shop\/wp-json\/wp\/v2\/pages\/37652\/revisions"}],"predecessor-version":[{"id":54617,"href":"https:\/\/diamondyarn.ca\/shop\/wp-json\/wp\/v2\/pages\/37652\/revisions\/54617"}],"wp:attachment":[{"href":"https:\/\/diamondyarn.ca\/shop\/wp-json\/wp\/v2\/media?parent=37652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n8.30 to 4.30<\/span><\/strong>
\nLocation
\n126 martin Ross Ave unit 3 north York Ontario Canada<\/span><\/strong>
\nM3J2L9<\/span><\/strong><\/p>\n